COVID SAFE INFORMATION FOR PATRONS
Let’s stay safe together
We look forward to welcoming you back to our Powderkeg Players production in 2021.
We are monitoring the latest advice from the Australian and Victorian Governments and will bring you further details regarding the recommencement of live performance, live music and corporate events.
COVID safe venues
We have developed our COVID Safe Plan to maximise the safety of everyone that enters our venues. The pandemic has required us to revisit how we operate at our venues to ensure a safe and comfortable environment for everyone. Things may look a little different, but we are dedicated to the following guiding principles across all of our venues
Safety First: We are committed to maximising the safety of our venues and workplaces, and mitigate risks of community transmission for the safety and welfare of everyone who attend our theatre.
If you are coming to our venues, we ask that you review the below useful information to keep you and others safe.
- If you are feeling unwell, please stay home.
This includes showing symptoms of COVID-19, in isolation as a result of a COVID-19 diagnosis or awaiting COVID-19 test results, or are in quarantine as a returning international traveller or have been in contact with someone diagnosed with COVID-19.
- Ticket exchanges are available.
If you are unwell and cannot make it to your performance, please let us know as early as possible – no later than 10am on the day of the performance – so we can exchange your ticket into another performance. Contact us on 0407 802 165 on the day of the ticketed performance.
- Arrive early and bring your mask.
You’ll need to wear your mask for the duration of your visit, unless you are outside or have a lawful reason not to do so. You’ll also be asked to check-in by completed a form with your contact details.
- Undertake good hand and respiratory hygiene.
You can play a part in maintaining a COVID safe venue. Make use of the hand sanitiser that will be available throughout the venue, and sneeze or cough into your elbow.
- Practice good physical distancing.
Where it’s practical to do so, please ensure that you keep your distance when queuing and moving throughout the foyers. Signage throughout the theatre will help with guidance on other ways to protect your wellbeing.
- We prefer contactless payments.
Bars, food and other things will be available, and all accept cashless transactions.
- In the auditorium:
The auditorium will be seated in our standard layout, capped at 75% capacity or as permitted by government advice at the time of the performance. If there are changes to this advice, alternative arrangements will be made closer to the performance date.
- If a performance is cancelled:
Your tickets will be transferred to a new performance and you are welcome to exchange to a different performance. For further information regarding individual show exchange or refund policies, please visit the relevant show website or contact our box office.
- We aim to provide a COVID Safe Venue.
Our comprehensive COVID Safe Plan includes control measures such as full venue cleaning before and after every performance, frequent and intensive cleaning of common high-traffic touch points (such as handrails, door handles, toilets, seat backs/armrests, and counters).
- Please note our Conditions of Entry.
By entering the venue for a live performance, you agree to abide by these conditions of entry. You are also agreeing to follow the directions of our staff and signage, and any applicable government directives.
We are closely following all Victorian Government health guidelines and will continue to update our procedures as necessary.
If your question hasn’t been answered here or you have any additional queries or concerns, you can contact us at email@example.com
Thank you for your ongoing understanding and support during these times and we look forward to welcoming you back to our venues again soon.